Withdrawals at a glance
The casino's payments page and FAQ set out the rules. Most of the wait comes from two places, the payment team's own review and the time your provider takes to post the money.
- Two conditions
- verified account and 1x wager on the last deposit
- Same method rule
- withdraw through the method you deposited with
- Review time
- payment team up to 24 hours
- Bank transfers
- three to seven banking days
The two conditions
A verified account
The casino asks for documents by email and usually checks them within a day. The FAQ says crypto users do not need verification before withdrawal. See the account verification page.
1x wager on the last deposit
You must bet the amount of your last deposit once before cashing out. If the last deposit was A$50, place A$50 of bets in total, then you can request the cash-out.
The same-method rule also applies. Cash-outs go back through the method you used to deposit. If you used more than one method, the casino's payments page and support can explain the order they will be paid in.
Methods and listed times
Once approved, the provider sets the final speed. E-wallets and crypto are quickest, bank transfers the slowest.
| Method | Fee | Time after approval | Limits as listed |
|---|---|---|---|
| MiFinity | See payments page | Up to 24 hours | 20 EUR minimum, 4,000 EUR maximum per transaction |
| Skrill | See payments page | Up to 24 hours | 20 EUR minimum, 4,000 EUR maximum per transaction |
| Neteller | See payments page | Up to 24 hours | 20 EUR minimum, 4,000 EUR maximum per transaction |
| Crypto (Bitcoin, Litecoin, Ethereum, Dogecoin, Tether, Bitcoin Cash) | Fee free | Up to 24 hours | 25 EUR minimum cash-out per the FAQ |
| Bank transfer | See payments page | Three to seven banking days | 25 EUR minimum |
How to request a withdrawal
Open the cashier
Sign in and go to the Wallet, then choose Withdraw in the cashier.
Pick the method
Choose the method you deposited with, since the casino pays back the same way.
Enter the amount
Stay at or above the minimum and within the maximum per transaction on the payments page.
Check your details
Make sure the wallet or bank details are current and in your own name.
Submit and watch your email
The payment team may email you. Check the spam folder too, in case a message lands there.
What the payment team checks
Approval is a review, not a formality. The team looks at the same points every time, so a tidy account moves faster.
Name on the account
The account holder, the card and the wallet should all carry the same name. Deposits from cards in someone else's name cannot be verified.
Documents on file
If verification was requested, the file needs to be complete. Photos, not scans or screenshots, and within the size limits shown on the upload page.
Bonus status
An active bonus still being wagered holds the cash-out. Finish the wagering or wait for the bonus to clear before you request.
Amount and limits
The request must sit inside the minimum and the per-transaction maximum for the method you chose.
If the team needs to reach you and cannot within two weeks of the request, the casino's terms allow the account to be locked. Keep an eye on the inbox tied to the account.
It seems I cannot withdraw
- Is the account verified? If not, upload the documents from the request email.
- Have you wagered 1x your last deposit?
- Are the payment details correct and in your name?
- Is the amount at or above the minimum and within the limit?
- Is a bonus still being wagered? Cash-outs wait until wagering is finished.
- Has it been less than 24 hours since you submitted? Approval can take that long.
- Is your account still open? Twelve months without a login makes it dormant.
If everything checks out and nothing has moved, contact live support with the request details. Complaints are acknowledged within 24 hours.
Rejected cash-out
Find the email
The payment team sends an email with the reason. Check the spam folder if it is missing.
Fix the cause
Usually it is verification documents, the 1x wager, or details that do not match.
Resubmit or ask
If the reason is unclear, contact support by email or live chat and quote the request.
VIP payouts and account care
The VIP Club lists higher payouts as one of its perks once you climb the levels. Levels move up with every slot spin, live game, sports bet or deposit, and cashback appears on Thursdays from level four upward. Many players keep a bonus in the bonus guide in mind while their cash-out is pending.
Before a first cash-out, read the deposit guide to see how the same-method rule plays out. Deposits from cards in someone else's name cannot be verified, so use your own card.
Before you withdraw again
The personal limits page lets you set or lower deposit, loss and wager limits at any time. Lowering a limit is immediate. Raising one needs email confirmation and waits until the old limit expires.
Gambling rules differ by country and state; check what applies where you live. 18+.
Withdrawal questions
Why do I need to wager 1x my last deposit?
It is one of the two conditions for a cash-out. Bet the amount of your last deposit once, then request the withdrawal. Details are on the payments page.
How long does a cash-out take?
The payment team approves in up to 24 hours. E-wallets then take up to 24 hours and bank cards or transfers three to seven banking days.
Can I withdraw to a different method?
No. The casino pays through the same method you deposited with, so plan for that.
Do crypto users need verification?
The FAQ says crypto users do not need verification before a withdrawal. Card, e-wallet and bank users do.
What is the minimum cash-out?
The FAQ gives 25 EUR. The payments page lists 20 EUR for e-wallets. Check the cashier for the figure on your account.
My request was rejected. What now?
Read the email from the payment team, check the spam folder, then fix the cause and resubmit. Support by live chat or email can help if the reason is unclear.
Can I cancel a pending withdrawal?
The casino's pages do not describe a cancel option. If you need to change a request, ask live support before the payment team processes it.